General Terms and Conditions

  1. The identity and contact data of the operator

The owner of the urbanalps.com (the „Website”) is the company URBANALPS AG, with its registered office Seefeldstrasse 293, 8008 Zürich  VAT: CHE-253.169.667 , as the operator (the Operator”).

  1. The products

The displayed pictures are for information purposes only – the colour and some of the details might be different from those in the displayed images. Information provided on the Website is for general presentation only – accurate technical details regarding any existing products are available on request.

Some of the products displayed on the Website might be conceptual or not available for sale.

  1. Additional information

The Operator shall try to provide visitors with additional information regarding the products presented on the Website but does not undertake to answer all questions or provide all requested information.

  1. Intellectual Property

The content of the Website, including, but without being limited to logos, stylized representations, commercial symbols, static images, dynamic images, multimedia text and/or content presented on the Website, are the exclusive property of the Operator, if they do not belong to other manufacturers or distributors, all the rights to such materials, whether obtained directly or indirectly (through user and/or publishing licenses), belonging to the respective rightsholders („Intellectual Property”).

The Operator or the respective rightsholders reserve all Intellectual Property related rights, while the Website visitors are not allowed to copy, distribute, publish, transfer towards third parties, modify and/or otherwise alter, use, connect to, expose, include any element of the Intellectual Property.

  1. Modifications of the document

The present General Provisions are updated periodically; anytime the Operator makes an update, the Operator will display the same on its Website.

The date of the last update: May 2018


Information regarding website personal data processing

  1. Identity and contact data of the operator

All personal data processing activities performed through the website urbanalps.com URBANALPS AG, with its registered office Seefeldstrasse 293, 8008 Zürich  VAT: CHE-253.169.667  (the „Website”) are performed by the company, as the operator (the Operator”).

  1. Contact data for any personal data protection related requirement

Any complaints or requests related to the protection of personal data can be sent to the e-mail address info@urbanalps.com or through mail at the address Seefeldstrasse 293, Zurich 8008 in the attention of the data protection representative.

  1. The purpose of data processing

The information that the Operator collects with respect to the Website’s users mainly consist of:

  1. the electronic identification details of the website users along with any information provided by cookies and beacons as per our Cookie Policy [link to cookie policy] (IP address, browser type, time of browsing, browsed pages, any other information as per the Cookie Policy, etc.);

  1. the identification details and contact data of persons submitting a query or request (including name, address, e-mail address, telephone number, etc.);

The purposes for which personal data is collected include:

  1. answering any sales information, support or warranty request;

  1. sales lead generation;

  1. direct marketing;

  1. website statistics;

The Operator processes personal data based on the following legal grounds:

  1. the legitimate commercial interests of the Operator, for example, preventing frauds, statistics marketing and improving services and products; the Operator shall evaluate its commercial interests depending on the case, in order to ensure that they do not prevail over the rights of the data subject – point (iv) above;

  1. contract execution – points (i) and (ii) above;

  1. the consent that data subjects give when the Operator does not rely on any other legal ground; the consent can be withdrawn at any moment – point (iii) above.

  1. Personal data recipients or recipient categories

The Operator may transfer the personal data belonging to data subjects towards partners and collaborators only for performing its commercial activity. Third parties and processors that can receive personal data include:

  1. the manufacturers, importers and suppliers of the products and services distributed by the Operator;

  1. accounting firms, legal services suppliers;

  1. e-mail marketing agencies and mass e-mail services (e.g. MailChimp);

  1. website traffic monitoring services (e.g. [Google Analytics]);

  1. other subcontractors.

The Operator will make sure that it concludes contracts with third parties that ensure an appropriate level of personal data protection.

The Operator shall may transfer the personal data to other EU member states or EEA states. If the Operator undertakes a reorganisation or sale procedure, it shall notify the data belonging to the data subject to that organisation.

  1. The personal data storage period

The Operator shall store the information belonging to data subjects for as long as required by the applicable legal provisions. If there is no applicable regulation, or if the mandatory legal term has passed, the Operator shall store the data only for as long as necessary, depending on the purpose they were collected for.

Except when the law provides otherwise, data shall usually be processed until the delivery of the product, plus the applicable warranty period. The data collected for direct marketing purposes shall be processed until the exercise of the withdrawal right.

  1. The rights of the data subject

The data subject shall have the right to request the Operator, in relation to the personal data regarding the data subject, to grant the data subject access to them, to rectify or delete them, or to restrict their processing, or the right to oppose the processing, in compliance with the applicable regulations. The Operator shall ensure the right to data portability.

When the processing is based on the consent of the data subject, the data subject shall have the right of withdrawing their consent at any moment, without affecting the legality of the processing performed based on the consent given before the respective withdrawal.

The data subject has the right of filling a complaint at the competent National Supervisory Authority for Personal Data Processing or at any other competent authority, in case the data subject considers that the data subject’s data processing related rights have been breached.

  1. Mandatory supply of personal data

The supply of certain personal identification data, such as name, e-mail address, physical address and telephone number are essential for support and warranty requests.

  1. Modifications of the document

The present information on personal data processing is periodically updated; every time the Operator makes a change it shall be updated on the Website.

Date of the last updated: May 2018

  1. Identity and contact data of the operator

All personal data processing activities performed through the website urbanalps.com (the „Website”) are performed, as the operator (the Operator”).

  1. What is a cookie?

A cookie is a small text file that is stored in your web browser that allows the Operator or a third party to recognize you. Cookies might be used for the following purposes: (1) to enable certain functions; (2) to provide analytics; (3) to store your preferences; and (4) to enable ad delivery and behavioral advertising.

Cookies can either be session cookies or persistent cookies. A session cookie expires automatically when you close your browser. A persistent cookie will remain until it expires or you delete your cookies. Expiration dates are set in the cookies themselves; some may expire after a few minutes while others may expire after multiple years. Cookies placed by the website you’re visiting are sometimes called “first party cookies,” while cookies placed by other companies are sometimes called “third party cookies.”

  1. What cookies are used when I use the Website?

When you use the Website or visit a Website page with a video, the Operator or a third party may place a number of cookies in your browser. Some of the cookies will only be used if you use certain features or select certain preferences, and some cookies will always be used.

Each cookie serves one of four different purposes:

  1. Analytics cookies

These cookies track information about how the Website is being used so that we can make improvements and report our performance. We might also use analytics cookies to test new ads, pages, or features to see how users react to them. Analytics cookies may either be first party cookies or third party cookies.

{At the moment our analytics service is Google Analytics; users of the Website may consult Google’s own Analytics cookie and privacy policy, as may be updated from time to time. In order to provide analytic data, information regarding the identity and behavior of Website user may be passed on to Google.].

  1. Preference Cookies

These first party cookies store your Website preferences, such as language, pop-ups, etc.

{At the moment the Website stores YouTube preference cookies. Certain user data may be transferred to Google, as per Google’s own YouTube cookie and privacy policy.].

  1. Ad targeting cookies

These third party cookies are placed by advertising platforms or networks in order to:

  1. deliver ads and track ad performance;

  1. enable advertising networks to deliver ads that may be relevant to you based upon your activities (this is sometimes called “behavioral” or “targeted” advertising).

[At the moment, the Website does not intentionally use any ad targeting cookies].

  1. How do third parties use cookies on the Website?

Third party companies like analytics companies and ad networks generally use cookies to collect user information on an anonymous basis. They may use that information to build a profile of your activities on the Website and other websites that you’ve visited.

  1. What are my cookie options?

If you don’t like the idea of cookies or certain types of cookies, you can change your browser’s settings to delete cookies that have already been set and to not accept new cookies. To learn more about how to do this, visit the help pages of your browser. We do our best to keep the Website running without cookies. Please note, however, that if you delete cookies or do not accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, you may not login and some of our pages might not display properly.

You can also turn off all cookies but the strictly necessary cookies here [GDPR cookie plugin link]

  1. Do you use any other user tracking technologies?

We use additional technologies to help track user activities and preferences. For example, we use web beacons (also known as clear gifs, pixel tags or web bugs). Web beacons are tiny graphics (about the size of period) with a unique identifier that are embedded invisibly on web pages or emails. They are used to track user activities and communicate with cookies. You cannot opt out of web beacons used in webpages, but you can limit their use by opting out of the cookies they interact with. You can opt out of web beacons used in emails by setting your email client to render emails in text mode only. Finally, we use local storage to facilitate certain functions, but we do not retain the data captured via local storage.

  1. Where can I find more information about cookies?

You may learn more about cookies and how to opt out of them by visiting the following third party websites:

About.com Browser Guide

All About Cookies.org

Network Advertising Initiative


Confidentiality, marketing and commercial communications policy

  1. The identity and contact data of the operator

All marketing activities related to the data collected from users (the “Users”) of the website urbanalps.com (the „Website”) are performed by the company as the operator (the Operator”).

  1. Confidentiality

In addition to the Personal Data Processing Policy [Link to the Information regarding website personal data processing] the Operator has the obligation of maintaining the confidentiality of any information related to the Website queries and to the Users.

The Operator can disclose such information to its affiliated entities, subcontractors and partners with whom it collaborates with the purpose of performing its commercial or marketing activity, within the applicable legal limits and in equivalent confidentiality conditions.

  1. Commercial communications

By ticking the „I agree to be contacted for various offers or updates from urbanalps.com” box or any similar description, the User expressly accepts the possibility of receiving by e-mail or any other similar communication means offered, a newsletter and other commercial communications. The same is applicable for Users who request a subscription to the newsletter as per the relevant pop-up box.

The User can modify at any time their option regarding the consent granted to the Operator for commercial communications containing general and thematic information, including information with regard to offers or promotions, by accessing the unsubscribe link displayed in the commercial communications received from the Operator or by contacting the Operator directly with an express request on the matter.

  1. Marketing

In order to improve the offer of goods and services and the User experience, the Operator can use the data belonging to Users in order to perform market research, statistical analyses and opinion polls. The information obtained from these activities shall not be used for advertising purposes.

  1. Modifications of the document

The present confidentiality, marketing and commercial communications policy is updated periodically; every time the Operator makes a modification, this policy will be updated on the Website.

Date of the last update: May 2018